Let's Start a
Conversation.
Whether you're a professional making a referral, a family exploring options, a landlord interested in partnering with us, or a care worker looking to join our team — we're here and ready to help.
Support
We Are Always Here.
Fill in the form and we will get back to you within 24 hours. Prefer to speak directly? Call or email us anytime.
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Complaints & Concerns
We take all feedback seriously
If you wish to raise a concern or make a formal complaint about our service, please contact our Complaints Team directly.
We acknowledge all complaints within 2 working days
Safeguarding Concerns
Protecting vulnerable individuals
If you have an urgent safeguarding concern about a person we support, please contact our Safeguarding Lead immediately or use the local authority safeguarding pathway.
⚠️ In an emergency
If someone is at immediate risk of harm, call 999 or contact the local authority's Adult Safeguarding Team.
Common Questions.
Quick answers before you get in touch.
Anyone is welcome — family members, professionals, potential landlords, job seekers or individuals exploring supported living options. For formal referrals we recommend using our dedicated referral form which includes a named contact and 24-hour response guarantee.
OurCommitment
to You
Clear guidance, transparent policies, and a promise to always listen. Click any section to explore how we deliver exceptional supported living.
Our award-winning induction programme ensures every team member embodies the Majestic Homes values from day one.
Each new team member is paired with a dedicated mentor for their first 90 days, with weekly check-ins and competency assessments.
"The induction made me feel truly prepared and supported. Majestic Homes sets a new standard." — Sarah, Care Coordinator
We handle all personal information with the highest standards of security and transparency, fully compliant with UK GDPR.
Our Data Protection Officer conducts quarterly reviews and maintains a Register of Processing Activities as required by law.
"Trust is the foundation of care. We protect every piece of information as carefully as we protect the people we serve."
Our clinical governance framework exceeds CQC standards and incorporates the latest research in supported living.
We collaborate with local universities and clinical specialists to ensure our practices remain at the forefront of supported living care.
"Their commitment to best practice is visible in every interaction — from management to frontline staff." — CQC Inspection Report
Every policy is designed with input from residents, families, and staff to ensure it works in practice, not just on paper.
All policies are accessible to residents and families in easy-read formats. Digital copies are available 24/7 via our family portal.
"Having clear policies gives me peace of mind. I know exactly what to expect and who to speak with." — Michael, family member
We see complaints as opportunities to improve. Our transparent process ensures every concern is heard and addressed with respect.
We publish anonymised complaint outcomes and resulting service improvements in our quarterly Family Newsletter.
"When I raised a concern, they listened without defensiveness. The changes they made showed they truly cared." — Resident family member