Refer Someone We Can
Help Today.
We accept referrals from local authorities, NHS teams, social workers, families and individuals directly. Every referral is assessed individually — with a full response within 24 hours.
Referrals Welcome From Everyone.
Whether you are a professional, a family member or the individual themselves — we are here to help and will guide you through every step of the process.
Local Authorities
Adult social care teams, commissioning teams and care managers can refer directly. We work closely with local authorities across London and beyond.
NHS & CMHTs
Community Mental Health Teams, community nurses and hospital discharge teams. We accept referrals from NHS partners and work collaboratively on care planning.
Social Workers
Social workers and care co-ordinators can refer individuals they are supporting. We respond quickly and keep you updated throughout the assessment process.
Families & Carers
Families and carers who are concerned about a loved one are welcome to contact us directly. We will guide you through the referral and assessment process with care.
Self-Referrals
Individuals who feel they would benefit from supported living can contact us directly. We take self-referrals seriously and assess each person on their own terms.
Commissioners
Commissioning managers and framework managers can refer and commission placements directly. We are experienced in working within commissioning frameworks.
Is This the Right Service?
Who We Support
May Not Be Suitable
Every referral is considered individually. If unsure, contact us — we will advise you honestly.
What We Assess Every Referral On
Safety
Can the person's needs be safely met within a supported living model?
Compatibility
Is the environment right for the individual's specific needs and preferences?
Assessed Need
Does our service model align with the level and type of support required?
Best Interests
Does placement serve the person's overall wellbeing and long-term goals?
From First Contact to First Home.
Get in Touch
Contact us by phone, email or online form. We acknowledge every referral the same day and assign a named contact for all communication.
Initial Screening
We review the referral to establish suitability and whether the person's needs can be safely met within our supported living model.
Full Assessment
A comprehensive needs assessment covering history, current needs, communication preferences, risks and personal goals.
Care Plan Co-Production
The care plan is built collaboratively with the individual, family and professionals — reflecting real wishes, not a generic template.
Placement Confirmed
A suitable flat is matched to the person. Move-in is planned collaboratively with the individual and all key parties involved in their care.
Ongoing Review
Support is reviewed regularly — monthly at minimum. Plans are updated to reflect growth, changing needs and the person's evolving goals.
After You Submit Your Referral.
Named Contact Assigned
You will be given a named contact at Majestic Homes who handles your referral from start to finish — no being passed around departments.
Information Requested
We will ask for any existing assessments, care plans, health information or risk assessments that will help us understand the person's needs.
Assessment Scheduled
We arrange a face-to-face or virtual assessment with the individual (and their support network where appropriate) at a time that suits them.
Placement Decision Made
We confirm whether we can meet the person's needs, identify the right flat, and agree a move-in timeline with you and the individual.
Support Begins
On move-in day, a keyworker is introduced, routines are established and the care plan is active — the person's journey begins on day one.
We keep you informed.
You will hear from us within 24 hours of submitting a referral. You will have a named contact throughout and we will never make a placement decision without involving you and the individual.
Start a Referral Right Now.
Complete this short 3-step form and we will respond within 24 hours with next steps.